Product Support Specialist

1 month ago


Cochin, Kerala, India Fingent Full time

At Fingent, we're on a mission to create software that makes a meaningful difference in people's lives. We're looking for a skilled Product Support Specialist to join our team, someone who can provide exceptional customer service and technical expertise.

Key Responsibilities:

  • Deliver top-notch customer support and resolve technical issues efficiently.
  • Develop in-depth knowledge of our product line and stay up-to-date with industry trends.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Provide coaching and mentorship to junior team members.
  • Meet and exceed customer satisfaction targets.

Requirements:

  • 1-3 years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Strong technical skills, with a focus on Windows and Linux OS platforms.
  • Able to work in a fast-paced environment and adapt to changing priorities.

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