Product Support Specialist
1 month ago
At Fingent, we're on a mission to create software that makes a meaningful difference in people's lives. We're looking for a skilled Product Support Specialist to join our team, someone who can provide exceptional customer service and technical expertise.
Key Responsibilities:
- Deliver top-notch customer support and resolve technical issues efficiently.
- Develop in-depth knowledge of our product line and stay up-to-date with industry trends.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Provide coaching and mentorship to junior team members.
- Meet and exceed customer satisfaction targets.
Requirements:
- 1-3 years of experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Strong technical skills, with a focus on Windows and Linux OS platforms.
- Able to work in a fast-paced environment and adapt to changing priorities.
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