Customer Support Associate

4 weeks ago


Cochin, Kerala, India Green Apple HR Solutions Full time

We are currently seeking a dedicated and skilled Customer Support Associate to join our team at Green Apple HR Solutions in Ernakulam.

As a key member of our support team, you will play a crucial role in driving business growth through effective online and offline lead conversion strategies.

Key Responsibilities:

  • Online Sales Performance: Achieve assigned online sales targets by delivering exceptional customer service and ensuring timely product delivery to customers.
  • Transaction Monitoring: Verify all online transactions for payment status and fraud alerts, ensuring seamless customer experiences.
  • Customer Engagement: Provide top-notch support to customers through phone, email, or social media, maintaining excellent relationships and resolving issues efficiently.

Skills and Qualifications:

  • Jewellery Industry Knowledge: Possess a deep understanding of the Indian jewellery industry, its history, and cultural significance.
  • Marketing and Customer Relations: Have knowledge of jewellery marketing, customer relations, product display, customer information, and after-sales services to deliver high-level effectiveness in sales.
  • Certifications and Tools: Familiarity with CRM software, online product delivery processes, online payment methods, and customer service software is essential.

About This Opportunity

This is an exciting chance to work in the fast-paced jewellery industry, developing your skills and contributing to the growth of our company. If you have a passion for customer support and a keen eye for detail, we encourage you to apply for this challenging and rewarding role.

What We Offer

  • A competitive $35,000 - $45,000 per annum salary, commensurate with experience.
  • An opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

Your Career Journey

At Green Apple HR Solutions, we value our employees' growth and well-being. As a Customer Support Associate, you will embark on a journey of continuous learning and improvement, leveraging your strengths to drive business success and customer satisfaction.



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