Customer Support Operations Coordinator

2 days ago


Cochin, Kerala, India Helixo Full time

About Us

We're a fast-growing company that empowers e-commerce brands to succeed through innovative apps and exceptional customer support. At Helixo, our mission is to make a meaningful impact on the lives of thousands of merchants worldwide.

With over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita relying on us, we've generated an impressive $120M+ in additional revenue for them. Our team is passionate about delivering best-in-class solutions that drive growth and satisfaction.

Position: Customer Support Specialist

We're looking for a skilled Customer Support Specialist to join our team. As the first point of contact, you'll play a vital role in resolving issues, building trust, and contributing to our customers' success. Your exceptional communication skills and ability to think critically will be invaluable assets to our team.

What's Exciting: A great culture with 100% ownership, 100% freedom, and the opportunity to connect directly with the teams behind your favorite brands, making a real impact on their success.

Key Responsibilities:

  • Provide outstanding support via email, phone, and live chat.
  • Troubleshoot and resolve product-related queries with precision and empathy.
  • Log and escalate critical customer issues when required.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Continuously improve customer service processes and suggest actionable insights.
  • Assist customers in optimizing their e-commerce businesses using Helixo apps.
  • Contribute feedback to help improve our products and services.

Requirements:

  • 1-2 years in customer support, preferably in tech or e-commerce industries.
  • Strong written and verbal communication skills with a customer-first mindset.
  • A proactive problem-solver who can think critically and act efficiently.
  • Tech-savvy with a good grasp of e-commerce platforms (Shopify experience is a plus).
  • Ability to thrive in a fast-paced, evolving environment.
  • High attention to detail and strong organizational skills.

Why Choose Helixo?

  • Impactful Work: Be part of building innovative tools that empower thousands of merchants globally.
  • Fast Growth: Join a rapidly scaling startup with room to grow your career.
  • Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies.
  • Competitive Pay: ₹250000 - ₹420000 per year
  • Learning Opportunities: Work alongside a passionate team and level up your skills every day.


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