Technical Support Operations Coordinator Intern

8 hours ago


Cochin, Kerala, India Twinhatch Private Limited Full time

Twinhatch Private Limited is seeking a skilled Technical Support & Operations Coordinator Intern to join our team.

As a key member of our operations team, you will be responsible for managing user testing for all Twinhatch apps, ensuring seamless functionality. You will also conduct user tests on Twinhatch websites to enhance usability and performance.

The ideal candidate will have strong organizational skills and a knack for tech and coordination. You will work closely with our Director, developers, clients, and team members to ensure smooth operations.

This exciting internship opportunity offers hands-on experience in app and website management, skills in SEO, social media strategy, and backend operations. You will gain insight into managing operations for innovative tech solutions and contribute to DiverX, our flagship app for the diving community.

About the Role

  • App User Testing: Manage user testing for all Twinhatch apps to ensure seamless functionality.
  • Website Testing: Conduct user tests on Twinhatch websites to enhance usability and performance.
  • SEO Review: Evaluate content for SEO optimization and recommend revisions.
  • Social Media Management: Create and manage engaging social media posts.
  • Team Coordination: Act as the liaison between the Director, developers, clients, and team members.
  • Backend Admin Management: Oversee backend admin tasks for SK App and DiverX App on both Android and iOS platforms.
  • Platform Monitoring: Stay logged into essential platforms (Razorpay, Surepass, Twilio, AWS, etc.) and report issues to the Director.
  • Content Alignment: Ensure articles published on Twinhatch domains are well-aligned and error-free.
  • Diving Industry Updates: Share the latest news and updates on the DiverX App.
  • Poll Management: Post diving-related polls to engage DiverX users.
  • Data Improvement Coordination: Collaborate with colleagues to identify and implement data updates or improvements before escalating to the Director.
  • Aisency Platform Monitoring: Continuously monitor the Aisency platform for any queries from DiverX app users and provide timely responses or escalate as necessary.

What You'll Gain

  • Hands-on experience in app and website management.
  • Skills in SEO, social media strategy, and backend operations.
  • Insight into managing operations for innovative tech solutions.
  • A chance to contribute to DiverX, our flagship app for the diving community.

We're Looking For

We're seeking driven, detail-oriented individuals who thrive in dynamic environments. If you have strong organizational skills and a knack for tech and coordination, we'd like to hear from you.

Salary: ₹ 2-4k per month



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