Customer Operations Specialist

1 week ago


Cochin, Kerala, India Direct7 Networks Full time

Direct7 Networks seeks a motivated Junior Customer Operations Executive to join their team.

Estimated Salary: $30,000 - $50,000 per year, depending on experience and qualifications.

Job Overview

  • The Junior Customer Operations Executive will be responsible for providing technical support to customers within agreed Service Level Agreements (SLAs).
  • This role requires strong communication skills, both verbal and written, with proficiency in English.
  • The ideal candidate will have 0.5-2 years of experience in customer support/customer operations/Technical support.

Key Responsibilities

  1. Workflow Analysis: Analyze support workflows and suggest improvements to enhance efficiency and effectiveness.
  2. Product Collaboration: Collaborate closely with product teams to provide insights and feedback on product changes related to the customer service department.
  3. Configuration Assistance: Assist internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.
  4. Issue Resolution: Identify and resolve issues through various communication channels such as chat, emails, and calls.
  5. Sales Assistance: Support the sales process by providing potential leads with detailed information about the company's products and services.

Requirements

  • MS Office knowledge is mandatory.
  • Bachelor's degree preferred.
  • Willingness to work in rotational shifts.

Benefits

  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to grow with a successful company.


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