Customer Operations Specialist
1 week ago
Direct7 Networks seeks a motivated Junior Customer Operations Executive to join their team.
Estimated Salary: $30,000 - $50,000 per year, depending on experience and qualifications.
Job Overview
- The Junior Customer Operations Executive will be responsible for providing technical support to customers within agreed Service Level Agreements (SLAs).
- This role requires strong communication skills, both verbal and written, with proficiency in English.
- The ideal candidate will have 0.5-2 years of experience in customer support/customer operations/Technical support.
Key Responsibilities
- Workflow Analysis: Analyze support workflows and suggest improvements to enhance efficiency and effectiveness.
- Product Collaboration: Collaborate closely with product teams to provide insights and feedback on product changes related to the customer service department.
- Configuration Assistance: Assist internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.
- Issue Resolution: Identify and resolve issues through various communication channels such as chat, emails, and calls.
- Sales Assistance: Support the sales process by providing potential leads with detailed information about the company's products and services.
Requirements
- MS Office knowledge is mandatory.
- Bachelor's degree preferred.
- Willingness to work in rotational shifts.
Benefits
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The chance to grow with a successful company.
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