Customer Support Ambassador

2 days ago


Cochin, Kerala, India Astral Commerce Full time

Astral Commerce is a leading provider of high-quality Shopify apps and themes, dedicated to empowering businesses to succeed in e-commerce.

We are seeking an experienced Customer Support Ambassador to join our team in Kochi. This full-time on-site role involves providing exceptional customer support, ensuring customer satisfaction, and utilizing analytical skills to resolve customer issues.

Key Responsibilities:

  • Deliver top-notch customer support through various communication channels
  • Analyze customer inquiries to identify trends and areas for improvement
  • Collaborate with cross-functional teams to develop effective solutions
  • Utilize analytical skills to assess and resolve complex customer issues

Required Skills and Qualifications:

  • Excellent customer service and technical support skills
  • Strong interpersonal and communication skills
  • Ability to work effectively in a dynamic team environment
  • Experience in e-commerce or customer service is a plus

We offer a competitive salary package, including an estimated $40,000 - $60,000 per annum, depending on experience and qualifications. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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