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Customer Service Representative
1 month ago
As a Customer Service Representative - Technical Support at Wipro, you will play a vital role in providing exceptional technical support to clients. Your primary responsibility will be to resolve client issues promptly and efficiently, while maintaining a high level of customer satisfaction.
Key Responsibilities:- Technical Support: Provide effective technical support to clients via telephone, email, or other communication channels.
- Issue Resolution: Resolve client issues directly or through timely escalation to meet process SLAs.
- Document Management: Document all pertinent end-user identification information and update own availability in the RAVE system.
- Knowledge Base Maintenance: Maintain internal knowledge bases, resources, and frequently asked questions to aid in problem resolution.
- Product Training: Undertake product trainings to stay current with product features, changes, and updates.
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 1-2 years of experience in technical support or a related field.
- Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
The estimated salary for this position is $55,000 - $65,000 per annum, depending on location and experience.
