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Customer Service Ambassador

1 month ago

Cochin, Kerala, India AccorHotel Full time

About Us

AccorHotel is a leading hospitality company with a reputation for excellence in providing exceptional customer experiences.

Job Summary

We are seeking a skilled Guest Service Associate to join our team. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.

Key Responsibilities

  • Liaise with various departments to ensure seamless day-to-day operations, fostering a culture of collaboration and teamwork.
  • Maintain high standards of customer service, consistently delivering a warm, welcoming, and professional experience to all guests.
  • Handle guest queries and complaints efficiently, resolving issues promptly while ensuring customer satisfaction.
  • Provide effective support to the team, empowering them to deliver top-notch services that exceed guest expectations.
  • Collaborate with Finance to manage cash effectively, maintaining accurate records and adhering to financial protocols.
  • Keep management informed of key issues and operational details, promoting transparency and open communication.

Required Skills and Qualifications

  • Possess strong communication and interpersonal skills, able to build rapport with colleagues and guests alike.
  • Demonstrate a proactive approach to problem-solving, thinking critically and creatively to address challenges.
  • Exhibit a high level of professionalism, integrity, and adaptability in a dynamic work environment.
  • Proven ability to work effectively in a team, contributing to a positive and productive work culture.
  • Excellent time management and organizational skills, prioritizing tasks and meeting deadlines.

Benefits

  • A competitive salary range: $45,000 - $65,000 per annum (estimated based on industry standards).
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment that values diversity and inclusivity.
  • The chance to be part of a global hospitality brand, shaping the future of the industry.

How to Apply

Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.