Customer Experience Manager

6 days ago


Cochin, Kerala, India Offbeat TechNet Pvt Ltd Full time

Overview

Offbeat TechNet Pvt Ltd is a dynamic organization that values innovation and customer satisfaction.

Salary: ₹8,00,000 - ₹12,00,000 per annum

Job Description:

We are seeking an experienced Customer Experience Manager to join our team. As a Senior Customer Support Executive, you will be responsible for engaging with prospective customers, addressing their queries, and retaining their trust while managing a dynamic team.

Key Responsibilities:

  • Make outbound calls to prospective customers to promote products or services.
  • Follow scripts to provide product information and pricing details.
  • Maintain accurate records of calls and sales opportunities.
  • Exhibit excellent communication skills.
  • Address customer queries with a customer-centric approach.
  • Lead and motivate the team to meet and exceed sales targets.

Required Skills and Qualifications:

  • Minimum 1 year of experience in target sales.
  • Proven ability to resolve customer queries and retain customers.
  • Strong interpersonal and leadership skills.

Benefits:

  • Exciting growth opportunities within the company.


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