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Customer Service Ambassador

1 month ago

Cochin, Kerala, India JobStars HR Solutions Pvt Ltd Full time

About the Role:

We are seeking a highly skilled and experienced Guest Relations Officer to join our team at JobStars HR Solutions Pvt Ltd.

Job Description:

The Guest Relations Officer will be responsible for providing exceptional customer service, managing guest relationships, and ensuring a seamless experience for all guests.

Responsibilities:

  • Provide top-notch customer service, responding to guest inquiries, and resolving any issues promptly.
  • Develop and maintain strong relationships with guests, building trust, and exceeding their expectations.
  • Collaborate with internal teams to ensure effective communication and issue resolution.
  • Foster a positive and welcoming environment, ensuring guests feel valued and respected.
  • Utilize CRM skills to analyze guest data, identify trends, and develop strategies to improve guest satisfaction.

Requirements:

To succeed in this role, you must have:

  • 1-3 years of experience in a guest relations or customer service position.
  • Excellent communication skills in English and Malayalam, both written and verbal.
  • Strong customer relationship management (CRM) skills.
  • Ability to multitask, prioritize tasks effectively, and adapt to changes quickly.
  • Exceptional problem-solving and decision-making abilities.
  • Flexibility to work in a fast-paced environment and a positive attitude to exceed guest expectations.
  • Proficient in using MS Office applications.

Compensation:

The estimated annual salary for this position is ₹450,000 - ₹600,000, depending on qualifications and experience. This compensation package includes a competitive salary, benefits, and opportunities for growth and development within our organization.