E-commerce Customer Service Advocate

3 weeks ago


Cochin, Kerala, India Helixo Full time
About Helixo

At Helixo, our core mission is to empower e-commerce brands by providing innovative tools that increase profits and enhance customer experience.

We work with over 30,000 top brands like Decathlon, Nykaa, and Ooni Pizza Ovens, helping them generate significant revenue growth through our best-in-class apps.

Our goal is to become the go-to solution for e-commerce merchants worldwide. We're on a journey to revolutionize the way businesses interact with their customers.

Job Overview

We're looking for a skilled E-commerce Customer Service Advocate to join our team. As the first point of contact, you'll play a vital role in delivering exceptional customer experiences and resolving issues efficiently.

Your Responsibilities

  • Provide outstanding support via email, phone, and live chat, ensuring timely resolution of customer queries.
  • Troubleshoot and resolve product-related issues with precision and empathy, building trust with our customers.
  • Log and escalate critical customer issues when required, collaborating with internal teams for seamless resolution.
  • Continuously improve customer service processes, suggesting actionable insights to enhance our services.
  • Assist customers in optimizing their e-commerce businesses using Helixo apps, contributing to their success.
  • Contribute feedback to help improve our products and services, ensuring we meet the evolving needs of our customers.

Requirements

  • 1-2 years of experience in customer support, preferably in tech or e-commerce industries.
  • Strong written and verbal communication skills, with a customer-first mindset.
  • A proactive problem-solver who can think critically and act efficiently, with a good grasp of e-commerce platforms (Shopify experience is a plus).
  • Ability to thrive in a fast-paced, evolving environment, with high attention to detail and strong organizational skills.

Bonus Points

  • Experience with Shopify or similar e-commerce platforms.
  • Familiarity with customer success or Chat tools like Crisp Chat, Intercom, Freshchat.
  • Good HTML/CSS technical skills.

Why Join Helixo?

  • Impactful Work: Be part of building innovative tools that empower thousands of merchants globally.
  • Fast Growth: Join a rapidly scaling startup with room to grow your career.
  • Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies.
  • Competitive Pay: ₹250,000 - ₹420,000 per year.
  • Learning Opportunities: Work alongside a passionate team and level up your skills every day.


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