Customer Service Representative

3 weeks ago

Cochin, Kerala, India JobStars HR Solutions Pvt Ltd Full time

**Job Overview**

We are seeking a highly skilled and motivated Front Office Executive to join our dynamic team at JobStars HR Solutions Pvt Ltd. As a key member of our front desk, you will be responsible for providing exceptional customer service to our clients and visitors.

**Key Responsibilities:**

  • Welcome and greet visitors with a professional demeanor, ensuring a warm and welcoming environment.
  • Answer phone calls and redirect them to the appropriate person in a timely and efficient manner.
  • Handle incoming and outgoing mail, packages, and deliveries with care and attention to detail.
  • Maintain a clean, organized, and tidy front desk area that reflects positively on our company.
  • Provide information and assistance to clients and visitors, responding to their queries and resolving issues promptly.
  • Manage conference room bookings and prepare meeting rooms to ensure seamless and productive meetings.
  • Coordinate with other departments to guarantee smooth office operations and maintain open communication channels.
  • Assist in general administrative tasks, such as filing, photocopying, and data entry, to ensure the efficient functioning of our office.
  • Handle customer inquiries and resolve complaints in a timely and professional manner, maintaining a positive attitude and empathy towards customers.

**Requirements and Qualifications:**

  • A minimum of 1-3 years of experience in a similar role, preferably in an office administration setting.
  • Excellent verbal and written communication skills in English, with the ability to interact effectively with colleagues, clients, and visitors.
  • Degree qualification in any discipline, demonstrating strong academic background and foundation.
  • Strong customer service and interpersonal skills, with a focus on delivering exceptional experiences and building lasting relationships.
  • Ability to handle multiple tasks and prioritize effectively, ensuring timely completion of duties and responsibilities.
  • Proficient in MS Office suite, with a solid understanding of its applications and tools.
  • Attention to detail and strong organizational skills, with a focus on maintaining accuracy and efficiency in all aspects of work.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Professional and friendly demeanor, with a passion for delivering outstanding customer service and support.

**What We Offer:**

  • An estimated annual salary of ₹450,000 - ₹600,000, based on experience and qualifications.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities, to enhance your skills and knowledge and support your career growth.

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