E-commerce Support Specialist Role

3 weeks ago


Cochin, Kerala, India Helixo Full time
About Us

Helixo empowers e-commerce brands to increase profits and enhance customer experience through its app ecosystem, achieving 101% customer satisfaction.

We serve over 30,000 top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita, helping them drive more profits and generating $120M+ in additional revenue.

Job Overview

We are seeking a Customer Support Advocate to deliver exceptional experiences for our customers. As the first point of contact, you will play a vital role in resolving issues, building trust, and contributing to our customers' success.

Responsibilities
  • Provide outstanding support via email, phone, and live chat.
  • Troubleshoot and resolve product-related queries with precision and empathy.
  • Log and escalate critical customer issues when required.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Continuously improve customer service processes and suggest actionable insights.
  • Assist customers in optimizing their e-commerce businesses using Helixo apps.
  • Contribute feedback to help improve our products and services.
Requirements
  • 1-2 years in customer support, preferably in tech or e-commerce industries.
  • Strong written and verbal communication skills with a customer-first mindset.
  • A proactive problem-solver who can think critically and act efficiently.
  • Tech-savvy with a good grasp of e-commerce platforms (Shopify experience is a plus).
  • Ability to thrive in a fast-paced, evolving environment.
  • High attention to detail and strong organizational skills.
Benefits
  • Impactful Work: Be part of building innovative tools that empower thousands of merchants globally.
  • Fast Growth: Join a rapidly scaling startup with room to grow your career.
  • Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies.
  • Competitive Pay: A package that matches your skills and contributions.
  • Learning Opportunities: Work alongside a passionate team and level up your skills every day.
Compensation

The salary range for this role is ₹250,000 - ₹420,000 per year.


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