E-commerce Support Specialist Role
3 weeks ago
Helixo empowers e-commerce brands to increase profits and enhance customer experience through its app ecosystem, achieving 101% customer satisfaction.
We serve over 30,000 top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita, helping them drive more profits and generating $120M+ in additional revenue.
Job OverviewWe are seeking a Customer Support Advocate to deliver exceptional experiences for our customers. As the first point of contact, you will play a vital role in resolving issues, building trust, and contributing to our customers' success.
Responsibilities- Provide outstanding support via email, phone, and live chat.
- Troubleshoot and resolve product-related queries with precision and empathy.
- Log and escalate critical customer issues when required.
- Collaborate with internal teams to ensure a seamless customer experience.
- Continuously improve customer service processes and suggest actionable insights.
- Assist customers in optimizing their e-commerce businesses using Helixo apps.
- Contribute feedback to help improve our products and services.
- 1-2 years in customer support, preferably in tech or e-commerce industries.
- Strong written and verbal communication skills with a customer-first mindset.
- A proactive problem-solver who can think critically and act efficiently.
- Tech-savvy with a good grasp of e-commerce platforms (Shopify experience is a plus).
- Ability to thrive in a fast-paced, evolving environment.
- High attention to detail and strong organizational skills.
- Impactful Work: Be part of building innovative tools that empower thousands of merchants globally.
- Fast Growth: Join a rapidly scaling startup with room to grow your career.
- Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies.
- Competitive Pay: A package that matches your skills and contributions.
- Learning Opportunities: Work alongside a passionate team and level up your skills every day.
The salary range for this role is ₹250,000 - ₹420,000 per year.
-
Lead Developer
3 weeks ago
Cochin, Kerala, India Astral Commerce Full timeAbout UsAstral Commerce is a reputable e-commerce solutions provider based in Kochi, dedicated to crafting high-quality Shopify apps and themes to help businesses thrive online.Our MissionWe strive to deliver powerful and intuitive tools to streamline online stores and drive sales. Our team of experts is committed to excellence and customer satisfaction.Job...
-
E-commerce Support Expert
3 weeks ago
Cochin, Kerala, India Helixo Full timeAbout UsH helixo is a rapidly scaling startup that empowers e-commerce brands to increase profits and enhance customer experience through our innovative app ecosystem.We have helped generate over ₹120M+ in additional revenue for top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita. Our mission is to empower e-commerce merchants worldwide with...
-
Ecommerce Support Professional
2 days ago
Cochin, Kerala, India Astral Commerce Full timeAstral Commerce Job OpportunityWe are seeking an Ecommerce Support Professional to join our team at Astral Commerce in Kochi.About UsAstral Commerce specializes in creating high-quality Shopify apps and themes to help businesses succeed in e-commerce. Our team is dedicated to providing powerful and easy-to-use tools to streamline online stores and drive more...
-
Customer Support Ambassador
2 weeks ago
Cochin, Kerala, India Astral Commerce Full timeAstral Commerce is a leading provider of high-quality Shopify apps and themes, dedicated to empowering businesses to succeed in e-commerce.We are seeking an experienced Customer Support Ambassador to join our team in Kochi. This full-time on-site role involves providing exceptional customer support, ensuring customer satisfaction, and utilizing analytical...
-
IT Director for Digital Sales and E-commerce
1 month ago
Cochin, Kerala, India V-Guard Full timeV-Guard is seeking a highly skilled IT Director to lead our digital sales and e-commerce efforts. As a key member of our team, you will be responsible for driving the technology strategy that empowers our sales, service, and e-commerce functions.Job SummaryThe successful candidate will be responsible for aligning technology solutions with revenue goals by...
-
Senior E-commerce IT Director
2 days ago
Cochin, Kerala, India V-Guard Industries Ltd Full timeJob SummaryWe are seeking a Senior E-commerce IT Director to lead our technology strategy that empowers sales, service, and e-commerce functions. The ideal candidate will ensure that digital and IT infrastructure supports seamless sales, online transactions, service, customer, and consumer engagement.
-
E-commerce Solutions Architect
3 weeks ago
Cochin, Kerala, India Dehcy Full timeWe are seeking an experienced E-commerce Solutions Architect to lead the design, development, and deployment of scalable e-commerce solutions across multiple platforms.About DehcyDehcy is a leading company in the e-commerce industry, committed to delivering high-quality solutions that meet the needs of our clients.Job DescriptionThis is a challenging role...
-
E-commerce Customer Service Advocate
3 weeks ago
Cochin, Kerala, India Helixo Full timeAbout HelixoAt Helixo, our core mission is to empower e-commerce brands by providing innovative tools that increase profits and enhance customer experience.We work with over 30,000 top brands like Decathlon, Nykaa, and Ooni Pizza Ovens, helping them generate significant revenue growth through our best-in-class apps.Our goal is to become the go-to solution...
-
Cochin, Kerala, India V-Guard Full timeJob SummaryV-Guard seeks an experienced Digital Transformation Leader to drive technology strategy that empowers sales, service, and e-commerce functions. The successful candidate will ensure seamless digital experiences by optimizing CRM/Sales platforms, e-commerce systems, and customer data analytics.About the RoleStrategic Planning & Technology...
-
E-Commerce Revolutioniser
3 days ago
Cochin, Kerala, India Helixo Full timeAbout Us:">At Helixo, we're a pioneering e-commerce solutions provider dedicated to empowering brands to boost profits and enhance customer experience through our innovative app ecosystem.We've successfully partnered with top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita, driving over $120M+ in additional revenue for them.With 2000+ five-star...
-
Senior Web Development Specialist
2 days ago
Cochin, Kerala, India Astral Commerce Full timeAstral Commerce is a company based in Kochi that specializes in creating high-quality Shopify apps and themes to help businesses succeed in e-commerce. We strive to provide powerful and easy-to-use tools to streamline online stores and drive sales.About the RoleWe are looking for a skilled Full Stack Engineer to join our team in Kochi. The successful...
-
E-commerce Platform Lead Developer Opportunity
4 weeks ago
Cochin, Kerala, India Dehcy Full timeAbout the RoleWe are seeking a seasoned Senior Software Engineer or Lead Developer with extensive experience in e-commerce platforms and marketplace integrations to join our team at Dehcy.
-
Cochin, Kerala, India Reubro International Full timeAbout Reubro International, a cutting-edge technology solutions company, we are seeking an experienced Technical Lead to develop and optimize our e-commerce platform. With a strong focus on efficiency, performance, and user-friendly designs, our ideal candidate will play a crucial role in designing and building a web application that enables users to compare...
-
Customer Support Operations Coordinator
4 weeks ago
Cochin, Kerala, India Helixo Full timeAbout UsWe're a fast-growing company that empowers e-commerce brands to succeed through innovative apps and exceptional customer support. At Helixo, our mission is to make a meaningful impact on the lives of thousands of merchants worldwide.With over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita relying on us, we've generated an...
-
E-Business Growth Specialist
4 weeks ago
Cochin, Kerala, India eBikeGo® Full timeAbout eBikeGoeBikeGo is a pioneer in electric mobility, offering sustainable and innovative solutions for transportation.Company OverviewWe are recognized as a Great Place to Work and are expanding our footprint across India.About the RoleWe are seeking an E-Business Growth Specialist to join our dynamic sales team. As part of this role, you will play a...
-
Administrative Support Specialist
3 weeks ago
Cochin, Kerala, India Acumaxis Full timeJob Title:Administrative Support Specialist - Lucknow Onsite RoleCompany Overview:Acumaxis is a dynamic organization seeking a dedicated and detail-oriented Administrative Support Specialist to provide administrative support in our Lucknow office.Responsibilities:We are looking for an individual with excellent organizational, multitasking, and communication...
-
Senior Web Development Specialist
2 weeks ago
Cochin, Kerala, India Astral Commerce Full timeAstral Commerce OverviewAstral Commerce is a technology-driven company based in Kochi, India.Job SummaryWe are seeking an experienced Full Stack Engineer to join our team in Kochi. The successful candidate will be responsible for developing high-quality web applications using React, Node JS, and other relevant technologies.Key ResponsibilitiesDesign,...
-
Digital Marketing Strategist
3 weeks ago
Cochin, Kerala, India Mahila Devi Foods Full timeAt Mahila Devi Foods, we're seeking a talented Digital Marketing Specialist to drive our brand's online presence. This role involves developing and executing innovative digital marketing campaigns, creating visually appealing graphics, and managing our e-commerce listings.Key Responsibilities:Design and implement engaging digital marketing strategies to...
-
IT Support Specialist
23 hours ago
Cochin, Kerala, India SBL Knowledge Services Full timeJob Description:At SBL Knowledge Services, we are pioneers in delivering innovative solutions for over two decades. Our global presence spans the US, Europe, and Australia, allowing us to stay ahead of market trends.We are seeking an IT Support Specialist to join our team, who will assist in maintaining and troubleshooting IT systems, providing technical...
-
Executive Support Specialist
2 weeks ago
Cochin, Kerala, India Soffit Infrastructure Services (P) Ltd Full timeAbout Us:Soffit Infrastructure Services (P) Ltd is a forward-thinking organization driving innovation in the IT sector. We are seeking an exceptional Executive Support Specialist to join our team.