
Expert Technical Support Specialist
1 day ago
About the Role
As a key member of our technical support team, you will be responsible for providing expert assistance to end-users, addressing hardware, software, and networking issues in a timely and professional manner.
- Responsibilities:
- Provide technical support with a minimum of 0.6 months to 2 years of experience.
- Develop excellent verbal and written communication skills as well as interpersonal skills.
- Clearly communicate issues and problem resolutions to ensure seamless service delivery.
- L1 Desktop Support up to end-user level including hardware, software, and networking problems.
- Familiarity with networking concepts, TCP/IP, LAN troubleshooting, and Active Directory.
- Knowledge of MS Office and Windows operating systems (10 and 11).
- Able to follow documented issue resolution procedures and resolve issues proactively.
Requirements:
- Graduate degree without any arrears.
- At least 0.6 month of experience in IT Support.
- Ability to work flexible hours, including night shifts, and holidays.
Preferred Skills:
- Ticketing tool experience.
- Azure knowledge and certifications like AZURE MCP/CCNA, ITIL.
This is an exciting opportunity to take your career to the next level as a System Analyst/IT Support in a dynamic and supportive environment.
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