Eurasia Revenue Optimization Specialist

5 days ago

Gurgaon, Haryana, India Wyndham Hotels & Resorts Full time
Job Description

The Revenue Management Specialist Eurasia position at Wyndham Hotels & Resorts is a key role that involves serving participating hotels and assisting the Revenue Management Team Lead Middle East & Eurasia in monitoring compliance to established Revenue Management Policies and Best Practices.

This specialist will be responsible for maximizing room revenue and growing the RevPAR Index (market share) for each hotel in a portfolio. Key interactions include General Manager, Director of Sales, Revenue Manager, and/or Front Office Manager. Other key stakeholders may include Central Revenue Management Team Members, management company representatives, and other Commercial Services Team Members.

Primary accomplishments include establishing a trusting relationship with hotel teams and other key revenue management stakeholders, developing an appropriate Revenue Management strategy, including pricing, for all portfolio hotels, and aligning with hotel teams and other key revenue management stakeholders on Revenue Management strategy and pricing.

This will involve conducting audits of existing systems, analyzing, managing, and maintaining rates and rate codes in RMS, CRS, Lanyon, Property PMS, and connected channels.

Responsibilities
  • Prepare and hold regular meetings with Clients to discuss performance and revenue opportunities, audit, and upcoming promotions, and share relevant information.
  • Audit existing Property setup to determine if content is current and if Property is taking advantage of distributing themselves correctly through the central reservation system.
  • Assist internal/property steps toward making changes to rates and inventory, and any downstream distribution channels (in case of exceptions found and in concert with the property leadership), consistent with Brand Standards, Revenue Management Policies, and Best Practices.
  • Internally assist designated Managers in the Revenue Management process for complex properties.
  • Understand and guide the property and/or RM of the rate loading process, RFPs, and promotions. Ensure that rates are loaded according to Brand Standards. Formulate a plan to improve hotel performance, recommend that plan to the hotel team, and implement the approved changes in relevant systems.
  • Establish reports with the property teams and demonstrate an understanding of each hotel's market, unique goals, and challenges. Maintain inventory/rate visibility and consistency across all distribution channels according to Brand Standards, Revenue Management Policies, and Best Practices.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.

Abilities/Key Competencies/Skills
  • Must be able to convey information and ideas clearly, both in oral and written communications.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful situations, including the ability to handle property questions and concerns with satisfactory results.
  • Must be able to work on multiple tasks.
  • Must be able to show initiative in job performance, including anticipating, preventing, identifying, and solving problems as necessary with or without Supervisor guidance.
  • Ability to analyze, interpret, and explain statistical data, develop strategies, and generate a course of action.
  • Strong mathematical comprehension.
  • Must maintain composure and objectivity under pressure.
  • Must have the ability to assimilate information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must have effective presentation skills.
  • Must have excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
  • Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers, and supervisors.
  • Must be able to work with and understand financial information, data, and basic arithmetic functions.
  • High proficiency with MS Office Programs and any other systems that may be designated by the company.
  • Perform other duties as requested by management.
  • Attend meetings/training as required by management.
Experience/Certificates/Education
  • BA/BS Bachelor's Degree in Hospitality, Business Administration, Finance, or Economics, or a minimum of two (2) years of analytical experience within Revenue Management, Data Management, or Reservations, either at hotel or corporate level.
  • Hospitality experience in the European Market.
  • Has knowledge of office or operational procedures. Performs basic typing/word-processing, bookkeeping, checking of charts or records, and posting of information to a database/spreadsheet, following instructions. Familiarity with MS Office (Excel and Word) is necessary.
  • Proficient with PMS, CRS, RMS, Online Channels, and BI Tools, and industry-related reporting.
  • Fluency in English is a must. Arabic in addition would be beneficial.

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