Customer Relationship
1 day ago
Lodha Ventures is a leading consumer tech brand that disrupts the traditional land buying process by leveraging technology to make land more accessible, flexible, and secure. We're looking for a skilled Customer Relationship & Grievance Redressal Specialist to join our team and provide exceptional support to our channel partners.
About the Company:
Lodha Ventures is a formidable collective of high-growth new-age businesses, backed by Abhinandan Lodha Enterprise. We deploy unlevered and patient proprietary capital with a focus on value creation, unconstrained by the pressures of redemption.
About the Job:
- Provide technical support and troubleshooting assistance to channel partners regarding our systems, software applications, tools, and resources.
- Collaborate with internal teams to escalate and resolve complex technical issues that require additional expertise or resources.
- Assist channel partners with onboarding processes, including account setup, access to online platforms, and training on company tools and resources.
- Monitor and track the progress of partner inquiries and requests, ensuring timely follow-up and resolution while maintaining accurate records in the helpdesk system.
- Proactively communicate updates, product releases, and important information to channel partners, keeping them informed about relevant changes within the company.
Key Requirements:
- Bachelor's degree in Business Administration, Real Estate, or a related field.
- Advanced proficiency in MS Excel, including data analysis, formulas, pivot tables, and macros.
- Proven experience in a customer service or helpdesk role, preferably within the real estate industry or a similar sales-oriented environment.
Estimated Salary Range: ₹15,00,000 - ₹25,00,000 per annum, depending on experience.
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