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Key Account Development Manager

1 month ago

Bengaluru, Karnataka, India Rentokil Initial Full time

Rentokil PCI is a leading pest control service provider in India.

The company, a Rentokil Initial brand, was formed in 2017 through a joint venture between Pest Control India and Rentokil, the world's leading pest control brand. With operations across 250 locations in India, Rentokil PCI aims to set new standards for customer service.

Your day-to-day responsibilities will include:

About the Role:

  • As a Key Account Development Manager, you will be responsible for managing existing customers in the region/geography assigned. This is primarily an office-based job, and your responsibilities will involve customer contact over telephone or email. In exceptional cases, you may need to visit the customer.
  • You will report to the National Key Account Manager and work as part of a multi-functional team, collaborating with internal and external stakeholders.

Job Responsibilities:

  • Managing existing customer relationships
  • Customer retention and satisfaction
  • Annual contract renewal with price increase negotiation
  • Collection / DSO management to ensure timely payments
  • Sales growth through up-selling and business development from new customers
  • Market survey and competitor analysis to identify gaps in services
  • Providing customer feedback to support the service team
  • Performing other work-related duties as assigned by your supervisor.

Key Result Areas:

  • Customer (Revenue) retention of 95%+
  • On-time customer contract renewal of 100%
  • Price increase from existing customers as per target set
  • Manage collection and DSO as per targets set

Requirements

Competencies essential to this role:

  • A minimum of 4+ years of experience in sales, inside sales, or customer care. Experience in managing key accounts will be highly valued.
  • Excellent customer relationship management skills
  • Good communication – both verbal and written

Benefits

We offer an attractive base salary, annual performance-based bonus, group mediclaim insurance policy, travel reimbursement, and equal opportunities for all employees.