Customer Success Business Partner

5 days ago


Mumbai, Maharashtra, India Servion Global Solutions Full time
About the Role

We are seeking a highly skilled Customer Success Business Partner to join our team at Servion Global Solutions. This is an exciting opportunity to work with a leading provider of customer experience solutions.

Job Summary

The Customer Success Business Partner will be responsible for ensuring the successful adoption and utilization of our solutions by customers. This will involve developing and executing customer success plans, providing training and enablement, and analyzing customer usage data to provide actionable insights.

Responsibilities
  • Customer Engagement: Act as the primary point of contact for customers, building trust and long-term relationships. Develop a thorough understanding of customer business goals, challenges, and objectives.
  • Adoption and Value Realization: Drive product adoption by educating customers on best practices and our capabilities. Create adoption plans and success metrics to ensure customers fully utilize our solutions.
  • Renewals and Growth: Collaborate with Sales and Account teams to identify upselling and cross-selling opportunities. Support renewal discussions by demonstrating ongoing value and resolving concerns.
  • Escalation and Advocacy: Act as the voice of the customer within our organization, advocating for their needs and challenges. Manage and resolve escalations by coordinating with internal teams and stakeholders.
  • Collaboration and Coordination: Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success. Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation.
  • Enablement and Training: Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment. Ensure the customer's team is self-sufficient by facilitating technical enablement and ongoing learning.
  • Data-Driven Insights: Analyze customer usage data and trends to provide actionable recommendations for improvement. Deliver dashboards and reports that highlight the value of our solutions and demonstrate ROI.
  • Strategic Planning: Develop and execute Customer Success Plans tailored to each customer's unique requirements. Align our capabilities with the customer's strategic initiatives to drive transformation.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 5 years of experience in customer-facing roles, preferably in a similar industry.
  • Proven track record of driving customer success and growth.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and provide actionable insights.
Salary and Benefits

The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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