Sales Call Quality Evaluator

14 hours ago

Thiruvananthapuram, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 10,00,000
Telephone Performance Specialist

We seek a meticulous and analytical individual to assess daily sales calls against established quality benchmarks.

About the Role:

This role is pivotal in maintaining high communication standards, driving customer satisfaction, and providing actionable feedback for performance improvement.

Key Responsibilities:
  • Evaluate daily sales calls made by telecallers against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.
Requirements:
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.

  • Call Quality Evaluator

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeQuality Full time ₹ 30,00,000 - ₹ 50,00,000

    Job Overview\helpers-list-block">Become a key player in our quality assurance team as a Call Quality Analyst.Duties and Responsibilities:\helpers-list-block">Review daily call recordings and transcripts to assess outcomes and provide actionable insights for improvement.\helpers-list-item>Analyze call data to identify areas for enhancement, flagging potential...

  • High-Quality Sales Interaction Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeCallQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Roles and ResponsibilitiesThe primary duties of a Call Quality Evaluator include assessing recorded sales calls, identifying areas for improvement in sales conversations, and providing actionable insights to enhance customer satisfaction and team performance.Evaluate the effectiveness of customer interactions conducted by sales executives.Analyze...

  • Call Quality Analyst

    1 week ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Overview: We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations. This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance. Key Responsibilities: ● Review daily incoming call...

  • Call Quality Analyst

    3 days ago

    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Analyst

    1 week ago

    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Analyst

    1 week ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Expert

    2 days ago

    Thiruvananthapuram, Kerala, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

    Role Summary:We are seeking a detail-oriented professional to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations.This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance.Key Responsibilities:Review daily incoming call recordings and...

  • Quality Call Review Analyst

    4 days ago

    Thiruvananthapuram, Kerala, India beBeeCallQuality Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OpportunityWe are seeking a detail-oriented and analytical professional to review incoming call activity, assess call outcomes, and provide insights for smooth operations.Key Responsibilities:Review daily incoming call recordings and transcripts to ensure accuracy and consistency.Verify and document call outcomes, including booked, rescheduled, canceled,...

  • Call Centre Quality Review Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeAnalytical Full time US$ 40,000 - US$ 60,000

    Job DescriptionWe are seeking a detail-oriented professional to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations.This role is responsible for reviewing daily incoming call recordings and transcripts, verifying and documenting call outcomes, identifying errors or service issues, and preparing reports...

  • Ethical AI Evaluator

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeResponsible Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Overview:We are seeking a highly skilled and principled professional to assess, audit, and ensure the ethical development and deployment of AI models across multiple cloud environments.Evaluate AI/ML, LLM, and GenAI models for bias, fairness, explainability, and robustness.Main Responsibilities:The successful candidate will be responsible for...