Call Quality Analyst

4 weeks ago

Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time
Overview:

We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,

assess call outcomes, and provide insights to ensure smooth operations. This role involves

listening to call recordings, reviewing transcripts, and maintaining accurate records of call

performance.

Key Responsibilities:

● Review daily incoming call recordings and transcripts.

● Verify and document call outcomes (e.g., booked, rescheduled, canceled, or

incomplete).

● Identify errors, unusual patterns, or service issues and flag them for follow-up.

● Prepare simple reports summarizing call quality and key findings.

● Maintain consistent quality checks to support operational improvements.

Requirements:

● Strong understanding of US English (listening and reading).

● High attention to detail and accuracy.

● Basic analytical and reporting skills (Excel/Google Sheets).

● Reliable, proactive, and consistent in monitoring tasks.

● Prior experience in call review, quality assurance, or customer service is a plus.

  • Call Quality Analyst

    4 weeks ago

    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Analyst

    2 weeks ago

    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Quality Analyst

    2 weeks ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Description- The AML Triage team performs AML alert reviews and seeks to mitigate risks associated to financial crimes and potentially suspicious activity. They apply research and analytic techniques to digest complex information sets to make logical and adequately supported determinations regarding unusual and potentially suspicious activity. The...

  • Call Quality Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeQuality Full time ₹ 6,00,000 - ₹ 10,00,000

    Job OpportunityAs a detail-oriented professional, we are seeking an individual to review incoming call activity, assess call outcomes, and provide insights to drive operational excellence.This role involves analyzing call recordings, reviewing transcripts, and maintaining accurate records of call performance to identify areas for improvement.Analyze daily...

  • Quality Assurance Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeData Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OpportunityWe are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity, assess call outcomes, and provide valuable insights for operational improvements.This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance. It requires strong analytical skills,...

  • Insurance Quality Assurance Professional

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeQuality Full time ₹ 12,00,000 - ₹ 20,00,000

    Drive excellence in customer interactions as a seasoned Senior Quality Analyst.Key Responsibilities:Evaluate agent performance and provide constructive feedback to enhance quality standards.Maintain compliance with process guidelines, quality parameters, and regulatory requirements.Conduct calibration sessions with team leaders and trainers to align quality...

  • Quality Assurance Engineer

    4 weeks ago

    Thiruvananthapuram, Kerala, India SPERTON - Where Great People Meet Full time

    Experience: 5 to 9 yearsLocation: TrivandrumSkills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWSWe are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As aQuality Analyst, you will play a crucial role in ensuring the delivery of high-quality softwaresolutions through effective...

  • Junior Quality Analyst

    1 week ago

    Thiruvananthapuram, Kerala, India COSQ NETWORK Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    ResponsibilitiesDevelop, review, and execute test plans, test cases, and test scripts for manual and automated testing.• Identify, record, document, and track bugs thoroughly using tools like JIRA, Bugzilla, or equivalent.• Perform different types of testing such as functional, regression, integration, system, acceptance, and UAT.• Collaborate closely...

  • Quality Assurance Engineer

    3 weeks ago

    Thiruvananthapuram, Kerala, India SPERTON - Where Great People Meet Full time

    Experience: 5 to 9 yearsLocation: TrivandrumSkills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWSWe are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As aQuality Analyst, you will play a crucial role in ensuring the delivery of high-quality softwaresolutions through effective...

  • Quality Assurance Engineer

    3 weeks ago

    Thiruvananthapuram, Kerala, India SPERTON - Where Great People Meet Full time

    Experience: 5 to 9 years Location: Trivandrum Skills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWS We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through...