Call Quality Specialist

1 week ago

Thiruvananthapuram, Kerala, India beBeeQuality Full time ₹ 6,00,000 - ₹ 10,00,000
Job Opportunity

As a detail-oriented professional, we are seeking an individual to review incoming call activity, assess call outcomes, and provide insights to drive operational excellence.

This role involves analyzing call recordings, reviewing transcripts, and maintaining accurate records of call performance to identify areas for improvement.

  • Analyze daily incoming call recordings and transcripts to verify and document call outcomes (e.g., booked, rescheduled, canceled, or incomplete).
  • Identify errors, unusual patterns, or service issues and flag them for follow-up to ensure seamless operations.
  • Prepare comprehensive reports summarizing call quality and key findings to support operational improvements.
  • Maintain consistent quality checks to maintain high-quality standards.
Requirements
  • Strong understanding of English language skills (listening and reading).
  • High attention to detail and accuracy.
  • Basic analytical and reporting skills (Excel/Google Sheets).
  • Reliable, proactive, and consistent in monitoring tasks.
  • Prior experience in call review, quality assurance, or customer service is beneficial.
About the Role

This is an excellent opportunity for individuals who excel in data analysis, communication, and problem-solving. If you possess strong analytical skills and attention to detail, we encourage you to apply for this challenging role.

  • Sales Call Quality Evaluator

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 10,00,000

    Telephone Performance SpecialistWe seek a meticulous and analytical individual to assess daily sales calls against established quality benchmarks.About the Role:This role is pivotal in maintaining high communication standards, driving customer satisfaction, and providing actionable feedback for performance improvement.Key Responsibilities:Evaluate daily...

  • Call Quality Analyst

    3 weeks ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Overview: We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations. This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance. Key Responsibilities: ● Review daily incoming call...

  • Call Quality Analyst

    2 weeks ago

    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Analyst

    3 weeks ago

    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Analyst

    3 weeks ago

    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Expert

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

    Role Summary:We are seeking a detail-oriented professional to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations.This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance.Key Responsibilities:Review daily incoming call recordings and...

  • Quality Call Review Analyst

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeCallQuality Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OpportunityWe are seeking a detail-oriented and analytical professional to review incoming call activity, assess call outcomes, and provide insights for smooth operations.Key Responsibilities:Review daily incoming call recordings and transcripts to ensure accuracy and consistency.Verify and document call outcomes, including booked, rescheduled, canceled,...

  • Quality Assurance Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Quality Assurance SpecialistJob Summary:We are seeking a seasoned Quality Assurance Specialist to join our team. As a key member of the quality assurance team, you will play a pivotal role in ensuring adherence to our rigorous quality standards.Key Responsibilities:Monitor and evaluate inbound/outbound calls based on quality metrics.Provide actionable...

  • Quality Assurance Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled professional to fill this challenging role in quality assurance.Key Responsibilities:Deliver high-quality performance on all quality parameters.Audit calls, chats/email interactions on product/process, communication and soft skills parameters.Conduct audits and provide feedback for the...

  • Quality Assurance Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeData Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OpportunityWe are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity, assess call outcomes, and provide valuable insights for operational improvements.This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance. It requires strong analytical skills,...