Quality Assurance Specialist

16 hours ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Quality Assurance Specialist

Job Summary:

We are seeking a seasoned Quality Assurance Specialist to join our team. As a key member of the quality assurance team, you will play a pivotal role in ensuring adherence to our rigorous quality standards.

Key Responsibilities:

  • Monitor and evaluate inbound/outbound calls based on quality metrics.
  • Provide actionable feedback and coaching to improve agent performance.
  • Identify gaps in communication, process adherence, and customer handling.
  • Develop and maintain quality reports, dashboards, and analysis for leadership review.
  • Support process enhancements to drive customer satisfaction (CSAT, NPS, FCR).

Qualification Requirements:

  • Bachelor's degree in any field.
  • 2-4 years of experience as a Quality Assurance Specialist in an international voice process.

Required Skills and Qualifications:

  • Strong analytical mind with excellent problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Results-driven with a focus on delivering high-quality results.

Benefits:

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

If you are passionate about delivering exceptional results and driving business excellence, we encourage you to submit your application.



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