Call Quality Expert

2 days ago

Thiruvananthapuram, Kerala, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

Role Summary:

We are seeking a detail-oriented professional to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations.

This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance.

Key Responsibilities:

  • Review daily incoming call recordings and transcripts.
  • Verify and document call outcomes (e.g., booked, rescheduled, canceled, or incomplete).
  • Identify errors, unusual patterns, or service issues and flag them for follow-up.
  • Prepare simple reports summarizing call quality and key findings.
  • Maintain consistent quality checks to support operational improvements.

Required Skills and Qualifications:

  • Strong understanding of English language (listening and reading).
  • High attention to detail and accuracy.
  • Basic analytical and reporting skills (Excel/Google Sheets).
  • Reliable, proactive, and consistent in monitoring tasks.
  • Prior experience in call review, quality assurance, or customer service is a plus.

Benefits:

The ideal candidate will have a strong understanding of US English, excellent analytical skills, and the ability to work accurately and efficiently. They should be proactive and able to maintain consistent quality checks to support operational improvements.

They will be responsible for reviewing call recordings, verifying call outcomes, and preparing reports to summarize call quality and key findings. The successful candidate will have a positive attitude, excellent communication skills, and the ability to work effectively in a team environment.

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