Call Quality Analyst

Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

Overview: We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations. This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance. Key Responsibilities: ● Review daily incoming call...

Job Description- The AML Triage team performs AML alert reviews and seeks to mitigate risks associated to financial crimes and potentially suspicious activity. They apply research and analytic techniques to digest complex information sets to make logical and adequately supported determinations regarding unusual and potentially suspicious activity. The...

Job OpportunityAs a detail-oriented professional, we are seeking an individual to review incoming call activity, assess call outcomes, and provide insights to drive operational excellence.This role involves analyzing call recordings, reviewing transcripts, and maintaining accurate records of call performance to identify areas for improvement.Analyze daily...

Telephone Performance SpecialistWe seek a meticulous and analytical individual to assess daily sales calls against established quality benchmarks.About the Role:This role is pivotal in maintaining high communication standards, driving customer satisfaction, and providing actionable feedback for performance improvement.Key Responsibilities:Evaluate daily...

Job OpportunityWe are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity, assess call outcomes, and provide valuable insights for operational improvements.This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance. It requires strong analytical skills,...

Drive excellence in customer interactions as a seasoned Senior Quality Analyst.Key Responsibilities:Evaluate agent performance and provide constructive feedback to enhance quality standards.Maintain compliance with process guidelines, quality parameters, and regulatory requirements.Conduct calibration sessions with team leaders and trainers to align quality...

Experience: 5 to 9 yearsLocation: TrivandrumSkills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWSWe are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As aQuality Analyst, you will play a crucial role in ensuring the delivery of high-quality softwaresolutions through effective...

ResponsibilitiesDevelop, review, and execute test plans, test cases, and test scripts for manual and automated testing.• Identify, record, document, and track bugs thoroughly using tools like JIRA, Bugzilla, or equivalent.• Perform different types of testing such as functional, regression, integration, system, acceptance, and UAT.• Collaborate closely...

Experience: 5 to 9 yearsLocation: TrivandrumSkills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWSWe are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As aQuality Analyst, you will play a crucial role in ensuring the delivery of high-quality softwaresolutions through effective...