Call Quality Analyst

4 weeks ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

Overview:

We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,

assess call outcomes, and provide insights to ensure smooth operations. This role involves

listening to call recordings, reviewing transcripts, and maintaining accurate records of call

performance.

Key Responsibilities:

● Review daily incoming call recordings and transcripts.

● Verify and document call outcomes (e.g., booked, rescheduled, canceled, or

incomplete).

● Identify errors, unusual patterns, or service issues and flag them for follow-up.

● Prepare simple reports summarizing call quality and key findings.

● Maintain consistent quality checks to support operational improvements.

Requirements:

● Strong understanding of US English (listening and reading).

● High attention to detail and accuracy.

● Basic analytical and reporting skills (Excel/Google Sheets).

● Reliable, proactive, and consistent in monitoring tasks.

● Prior experience in call review, quality assurance, or customer service is a plus.


  • Call Quality Analyst

    4 weeks ago


    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Call Quality Analyst

    3 weeks ago


    Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

    Overview:We are seeking a detail-oriented Call Quality & Data Analyst to review incoming call activity,assess call outcomes, and provide insights to ensure smooth operations. This role involveslistening to call recordings, reviewing transcripts, and maintaining accurate records of callperformance.Key Responsibilities:● Review daily incoming call recordings...

  • Quality Analyst

    3 weeks ago


    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Description- The AML Triage team performs AML alert reviews and seeks to mitigate risks associated to financial crimes and potentially suspicious activity. They apply research and analytic techniques to digest complex information sets to make logical and adequately supported determinations regarding unusual and potentially suspicious activity. The...


  • Thiruvananthapuram, Kerala, India ScipyTechnologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionAt SciPy Technologies Pvt Ltd, we are dedicated to delivering innovative technology solutions with a strong focus on quality and performance. We believe in empowering fresh talent and providing them with opportunities to learn, grow, and contribute to impactful projects.Overall RoleWe are seeking aQuality Analyst Internto join our team....


  • Thiruvananthapuram, Kerala, India COSQ NETWORK Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    ResponsibilitiesDevelop, review, and execute test plans, test cases, and test scripts for manual and automated testing.• Identify, record, document, and track bugs thoroughly using tools like JIRA, Bugzilla, or equivalent.• Perform different types of testing such as functional, regression, integration, system, acceptance, and UAT.• Collaborate closely...


  • Thiruvananthapuram, Kerala, India SPERTON - Where Great People Meet Full time

    Experience: 5 to 9 yearsLocation: TrivandrumSkills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWSWe are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As aQuality Analyst, you will play a crucial role in ensuring the delivery of high-quality softwaresolutions through effective...


  • Thiruvananthapuram, Kerala, India SPERTON - Where Great People Meet Full time

    Experience: 5 to 9 years Location: Trivandrum Skills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWS We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through...


  • Thiruvananthapuram, Kerala, India SPERTON - Where Great People Meet Full time

    Experience: 5 to 9 years Location: TrivandrumSkills: Functional testing, Manual testing, API Testing, Database testing, SQL queries, Azure/AWSWe are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through effective...

  • Real estate analyst

    3 weeks ago


    Thiruvananthapuram, Kerala, India Premier Job Hub Full time

    ???? Property Deal Analyst – Full-Time | Remote | Trusted, Secure Role | Fluent EnglishWe're hiring a highly responsible and detail-obsessed Property Deal Analyst to help us evaluate property investment opportunities with precision and professionalism.You'll be trusted to review deals, calculate returns, check refurbishment estimates, and ultimately decide...

  • L1 SOC Analyst

    2 days ago


    Thiruvananthapuram, Kerala, India UST Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    2 - 4 Years1 OpeningTrivandrumRole descriptionExperience : 2 to 4 yearsLocation : Bangalore/Hyderabad/Chennai/Kochi/TrivandumThe primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection and response processes for client-related security events. The...