Quality Call Review Analyst
1 day ago
We are seeking a detail-oriented and analytical professional to review incoming call activity, assess call outcomes, and provide insights for smooth operations.
Key Responsibilities:
- Review daily incoming call recordings and transcripts to ensure accuracy and consistency.
- Verify and document call outcomes, including booked, rescheduled, canceled, or incomplete calls.
- Identify errors, unusual patterns, or service issues and flag them for follow-up to ensure timely resolution.
- Prepare simple reports summarizing call quality and key findings to support operational improvements.
- Maintain consistent quality checks to support the growth and development of our organization.
Requirements:
- Strong understanding of US English (listening and reading).
- High attention to detail and accuracy in monitoring tasks.
- Basic analytical and reporting skills (Excel/Google Sheets).
- Reliable, proactive, and consistent in achieving goals.
- Prior experience in call review, quality assurance, or customer service is a plus.
We are looking for someone who is meticulous, organized, and able to work independently with minimal supervision. If you have a passion for data analysis and quality control, we encourage you to apply for this exciting opportunity.
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