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Customer Experience Quality Specialist

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Thiruvananthapuram, Kerala, India beBeeCallQuality Full time ₹ 40,00,000 - ₹ 75,00,000

Job Overview:

We are seeking a detail-oriented call quality analyst to review incoming call activity, assess call outcomes, and provide insights to ensure smooth operations. This role involves listening to call recordings, reviewing transcripts, and maintaining accurate records of call performance.

Key Responsibilities:

• Review daily incoming call recordings and transcripts.

• Verify and document call outcomes (e.g., booked, rescheduled, canceled, or incomplete).

• Identify errors, unusual patterns, or service issues and flag them for follow-up.

• Prepare simple reports summarizing call quality and key findings.

• Maintain consistent quality checks to support operational improvements.