Delivering Exceptional Customer Experiences

4 days ago

Thiruvananthapuram, Kerala, India beBeeOnboarding Full time ₹ 1,03,32,394 - ₹ 2,13,26,800
Customer Onboarding Specialist

We are seeking an experienced Customer Onboarding Specialist to deliver exceptional customer experiences and ensure seamless onboarding processes.

About the Role

The ideal candidate will have a proven track record of successfully managing customer implementations for enterprise clients, with experience in SaaS and Cloud-based software environments. They will be responsible for developing and implementing effective customer onboarding strategies, including training, implementation, and ongoing support.

Key Responsibilities

  • Develop and implement effective customer onboarding strategies to ensure customers achieve their desired outcomes.
  • Build and maintain strong relationships with internal stakeholders to drive alignment and collaboration.
  • Establish key performance indicators (KPIs) to measure onboarding process efficiency and customer satisfaction.
  • Serve as the subject matter expert (SME) for the Spendflo platform, working closely with customers to understand their operational challenges and identifying opportunities to expand within the account.
  • Provide technical support and troubleshooting services to resolve customer issues in a timely and professional manner.
  • Collaborate with product management to gather customer feedback and translate it into product requirements that meet customer needs.
  • Contribute to the development of scalable onboarding processes and procedures to support business growth.

Requirements

  • 4-6 years of experience in a customer-facing role, such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant.
  • Proven track record of successfully managing customer implementations for enterprise clients or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies.
  • Advanced understanding of SaaS and Cloud-based software environments, including APIs, webhooks, and database structure.
  • Builder mindset, comfortable working in a startup environment and taking projects from concept to delivery.
  • Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client's custom situation.

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