
Exceptional Customer Support Specialist
1 day ago
We are seeking a skilled Customer Support Associate to join our team.
This is an excellent opportunity for individuals passionate about delivering exceptional customer experiences and working closely with founders to drive growth and innovation.
- Main Responsibilities:
- Provide timely and effective support to customers via chat, phone calls, and email communication.
- Maintain in-depth knowledge of products, policies, and processes to address customer inquiries and resolve concerns.
- Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Order Management: Assist customers with placing, tracking, modifying, or canceling orders, ensuring timely delivery.
- Gather customer feedback and report common issues to improve the customer experience and product offerings.
Requirements:
- Experience in speaking with customers and resolving concerns with a good understanding of products.
- Proficiency in using tools like Excel or similar.
- At least 2 years of experience in customer support, preferably in a high-growth startup.
- Excellent written and verbal communication skills in English.
- Ability to maintain confidentiality and work with sensitive information.
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