Customer Support Specialist

4 hours ago

Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Support Specialist

We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to the final resolution of any issue.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will serve as the main liaison between our customers and our shipping partners, proactively identifying and resolving potential issues before they escalate.

Key Responsibilities:

  • CUSTOMER SUPPORT: Respond to customer inquiries promptly and professionally via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • ORDER MANAGEMENT: Process and manage customer orders on our DTC website platform, including handling returns, exchanges, and refunds.
  • LOGISTICS COORDINATION: Act as the main point of contact for our shipping vendors. Work with them to track down and resolve delivery issues efficiently.
  • PROBLEM RESOLUTION: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
  • COMMUNICATION: Maintain clear, concise, and empathetic communication with customers at all times.
  • DOCUMENTATION: Accurately document all customer interactions and resolutions.

Requirements:

  • Bachelor's degree
  • Proven experience 1-2 years working in ecommerce operations role
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English

About the Role:

This is an excellent opportunity to join a dynamic team and take your career to the next level. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

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