Network Support Specialist

2 days ago

Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Network Support Specialist

We are seeking a skilled Network Support Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our customers.

The ideal candidate will have excellent communication skills and a strong understanding of network technologies, including xDSL and broadband protocols. You should also be able to troubleshoot complex technical issues and provide efficient resolutions.

In this role, you will work closely with our customers to identify and resolve technical issues, as well as collaborate with other teams to ensure seamless service delivery.

To succeed in this position, you will need to possess a strong analytical mindset, be able to work effectively in a fast-paced environment, and have excellent time management skills.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Troubleshooting xDSL incidents and achieving efficient resolution for our customers
  • Driving fault resolution to ensure SLA's are achieved
  • Ensuring all incidents are handled effectively in accordance with our processes
  • Configuring and testing routers and modems
  • Driving resolution of escalated/aged incidents
  • Handling customer queries and support issues using our ticketing system
Requirements:
  • Excellent verbal and written communication skills
  • Demonstrable understanding of xDSL / Broadband technologies and protocols
  • Understanding of basic networking including IP, DHCP, DNS
  • Experience with enterprise grade routers and/or modems

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