Customer Experience Manager

Job Title: Customer Experience ManagerJob Description:The Customer Experience Manager is a leadership role that requires exceptional communication and interpersonal skills to drive customer satisfaction. The ideal candidate will have at least 8 years of experience in a customer support or service role, with 5 years of experience in a leadership or...

Customer Service Team Lead RoleWe are seeking a proactive and experienced professional to oversee our blended customer service process.The ideal candidate will manage day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction and loyalty.Monitor daily customer volume metrics,...

About the Role:We are seeking a dedicated individual to excel in customer experience management by overseeing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.In this role, you will conduct regular Business Reviews and Check-ins with customers to ensure satisfaction, retention, and growth. The...

Technical Customer Support Lead We are seeking a highly motivated and experienced Technical Customer Support Lead to join our team. Key Responsibilities: Lead and manage a team of customer support engineers to provide timely and effective support to customers. Develop and implement process improvements to enhance customer satisfaction and reduce support...

Automotive Service AdvisorWe are seeking an experienced professional to act as the primary liaison between our customers and workshop team.About the Role:The ideal candidate will possess excellent communication skills, a passion for vehicles, and strong organizational abilities to manage service schedules, customer follow-ups, and service documentation.Key...

Job Title: Customer Experience ChampionOverviewWe are seeking a highly skilled and dedicated professional to join our team as a Customer Service Manager. As a key member of our organization, you will play a vital role in ensuring customer satisfaction and delivering exceptional service.Key ResponsibilitiesDay-to-day tasks include monitoring performance...

Customer Experience Leader Job DescriptionThe Customer Experience Leader is accountable for delivering world-class customer experiences through effective real-time query handling, efficient escalation management, and timely resolution.Key Responsibilities:

Job Title: Customer Experience SpecialistOur company is seeking an experienced customer experience specialist to oversee collection activities and implement effective strategies.Manage a team of collection staff to ensure optimal performance and productivity.Develop and implement efficient processes for resolving escalated customer issues.Analyze and...

Career Opportunities in Insurance & FintechInsuranceDekho offers an exceptional chance for professionals seeking to embark on a rewarding career in insurance and fintech. We are actively hiring Virtual Relationship Managers for a six-month internship program, designed to provide the perfect blend of theoretical knowledge and hands-on experience.The ideal...

Job OpportunityWe are seeking an individual to join our team as a Customer Experience Associate. In this role, you will be responsible for ensuring a seamless and engaging experience for students and parents throughout their journey with us.Key Responsibilities:Maintain a positive parent and student experience by effectively managing escalations across chat,...