Customer Experience Specialist

1 day ago


Thiruvananthapuram, Kerala, India beBeeDelinquency Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Experience Specialist

Our company is seeking an experienced customer experience specialist to oversee collection activities and implement effective strategies.

  • Manage a team of collection staff to ensure optimal performance and productivity.
  • Develop and implement efficient processes for resolving escalated customer issues.
  • Analyze and provide insights on collection reports to inform business decisions.

Key Qualifications:

  • Bachelor's degree in any field.
  • Proven experience in collections, team management, and customer service.
  • Ability to lead and coordinate recovery operations.
  • Expertise in delinquency management and collections strategy.


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