Customer Experience Associate

4 days ago


Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Opportunity

We are seeking an individual to join our team as a Customer Experience Associate. In this role, you will be responsible for ensuring a seamless and engaging experience for students and parents throughout their journey with us.

  • Key Responsibilities:
  • Maintain a positive parent and student experience by effectively managing escalations across chat, call, and email channels.
  • Promote effective app usage and maximize learning outcomes by mentoring students.
  • Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated timelines.
  • Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.

Requirements:

  • A minimum of one year of experience in customer experience or support roles.
  • Strong communication skills, both written and verbal.
  • An empathetic approach, with the ability to work comfortably in a fast-paced environment.
  • The ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
  • A genuine interest in education and helping students succeed.


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