Global Customer Experience Representative

3 days ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 75,00,000

Job Title: Voice Process Associate

Job Description

Our organization is seeking a skilled and experienced Voice Process Associate to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:
  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.
Benefits:
  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad



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