Customer Service Representative

5 hours ago


Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000
About Our Role

We are seeking motivated individuals to join our customer care team as customer service representatives. In this role, you will be trained to handle customer queries, resolve issues, and ensure a positive customer experience. This position requires excellent communication skills, patience, and a willingness to learn.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with inquiries, complaints, and product/service information.
  • Provide timely responses to customer concerns.
  • Maintain accurate records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.
  • Foster strong relationships with customers by delivering exceptional service.
Requirements:
  • Superior verbal and written communication skills.
  • A positive attitude, patience, and problem-solving ability.
  • A willingness to work flexible shifts if required.
Benefits:

This role offers opportunities for growth and development, as well as a dynamic work environment.

Additional Information:

Please note that this job description is subject to change based on business needs.



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