Customer Service Specialist

18 hours ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 75,00,000

Job Summary:

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We are seeking a dedicated professional to provide exceptional customer support as a Customer Support Representative.

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The successful candidate will be responsible for delivering outstanding service by engaging with customers through various channels, responding to their concerns in a professional and courteous manner, and demonstrating excellent phone etiquette and active listening skills.

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In addition to this role, the ideal candidate should possess strong problem-solving abilities, be a quick learner, and have the ability to make informed decisions efficiently.

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Responsibilities include understanding our products and services, supporting customers via email ticketing systems, social media, and phone calls, resolving customer complaints, providing detailed information to customers, and maintaining accurate records of each interaction.

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Key Requirements include prior experience working in a similar customer-facing role, exceptional verbal and written communication skills, strong problem-solving abilities, a customer-centric approach, and the ability to meet deadlines and prioritize tasks effectively.

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Benefits include excellent interpersonal and organizational skills, outstanding phone etiquette, and active listening abilities. If you have a proven track record of delivering exceptional customer service, we encourage you to apply now.



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