Senior Customer Service Liaison

2 days ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000
Job Description

Ecomous accelerates direct-to-consumer brands across various niches like haircare, pet, and wellness.

We are seeking a Sales & Customer Experience Specialist to ensure a positive customer journey from initial contact to issue resolution. This role involves handling customer calls, follow-ups via email, chat, or phone to collect feedback and improve overall satisfaction.

This is a full-time on-site position requiring excellent customer service skills, problem-solving abilities, interpersonal skills, strong communication skills, both verbal and written. Experience in handling customer inquiries and resolving issues effectively is essential.

Key Responsibilities:

  • Handle customer calls, emails, chats, and phone follow-ups
  • Collect feedback and improve customer satisfaction
  • Manage logistics and order management

Requirements:

  • Excellent customer service skills
  • Problem-solving abilities
  • Interpersonal skills
  • Strong communication skills (verbal and written)
  • Experience in handling customer inquiries and resolving issues effectively
  • Proficiency in Microsoft Excel
  • Ability to grasp logistics and order management

Benefits:

  • Fully compensated salary package
  • Opportunity to work with a dynamic team
  • Growth opportunities within the company

About Us:

We strive to deliver exceptional customer experiences. Our team is passionate about providing top-notch service and support to our customers.



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