Customer Service Liaison

2 days ago


Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 30,00,000 - ₹ 50,00,000

Job Opening for Support Professionals

We are seeking highly skilled support executives to join our team. As a key member, you will be responsible for delivering exceptional customer service and ensuring seamless product experience.

Key Responsibilities:

• Handle customer inquiries across multiple channels, including SMS, email, voice, and WhatsApp.

• Monitor gateways and infrastructure to maintain uptime and consistency.

• Provide product training and support to clients, as well as respond to internal and external queries regarding connectivity issues.

• Communicate with suppliers and technical teams regarding gateway failures and errors.

• Make changes to router configurations, including adding new destinations, disabling faulty routes, and updating feature support.

• Prepare monthly feedback reports for management.

Requirements:

• Basic knowledge of Linux, MS Office, and SQL is desirable.

• Ability to work in rotational shifts and on weekends.

About the Role:

This is an excellent opportunity for support professionals to grow their skills and contribute to the success of our organization.



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