Customer Experience Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000

Our mission is to deliver exceptional customer experiences, ensuring our clients receive the highest level of support and satisfaction.

This role involves providing top-notch customer service, responding to inquiries, resolving issues, and maintaining accurate records. Additionally, you will proactively engage with customers to guarantee their needs are met. Collaboration with other departments may be necessary to enhance customer experiences and contribute to sales efforts by identifying potential new clients.

To excel in this position, you will require:

  • Substantial experience in Customer Support, Customer Satisfaction, and Customer Service
  • Outstanding Communication skills, both written and verbal
  • Sales abilities and experience in identifying and engaging potential customers
  • Proficiency in utilizing customer service software and CRM tools
  • Exceptional problem-solving skills and ability to work independently
  • A high level of empathy and dedication to improving customer experiences
  • Prior experience in a remote work environment is beneficial
  • A Bachelor's degree in Business, Communications, or a related field is preferred

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