Strategic Account Manager

4 days ago

Delhi, Delhi, India beBeeAccount Full time ₹ 15,00,000 - ₹ 25,00,000
About the Position

As a Strategic Account Manager, you will be responsible for cultivating and nurturing long-term relationships with key clients.

Your primary goal will be to ensure client satisfaction, retention, and growth by leveraging your exceptional interpersonal skills, strategic thinking, and industry expertise.

Main Responsibilities
  • Foster sustainable and profitable relationships with key clients to maximize business opportunities.
  • Manage an individual account within budget guidelines.
  • Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
  • Develop quotes and proposals that meet customer needs.
  • Attend client meetings, committee meetings, and other related events.
  • Maintain effective, professional relationships with customers, vendors, and colleagues.
  • Administer unit operations in accordance with established standards, handling contract specifications and regulatory requirements.
  • Oversee the overall management of the unit, ensuring quality services and effective partner management.
  • Monitor and ensure services meet agreed standards and specifications.
  • Ensure efficient utilization of resources, including utilities, personnel, and technology.
  • Analyze and assist partners in effective management.
  • Communicate regularly with clients to stay updated on operational activities and developments.
  • Complete action plans following client satisfaction surveys and audits.
Key Requirements
  • Experience in the industry required.
  • Strong work ethic, integrity, and personal accountability to drive results.
  • Ability to handle pressure and meet deadlines.
  • Flexible and willing to take on various tasks to support team efforts.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Sound knowledge and experience working with food, technology, and people.
  • Results-oriented, accountable, and able to hold others accountable.
  • Proven experience in managing successful teams in a similar environment.
  • Basic Food Hygiene certificate and knowledge of HSEQ standards.
  • Excellent financial and analytical acumen.
  • Self-motivated, agile, and able to adapt to a changing environment.
  • Overall 6+ years of experience, with a minimum of 3 years in a similar role.
  • Degree or Diploma in Hotel Management or a related field.

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