Customer Success Director
3 weeks ago
Company Overview:
">We are BayOne Solutions, a leading provider of innovative solutions. Our success is driven by the relationships we build with our clients.
">Salary:
">The estimated salary for this position is Rs. 12-15 Lac per annum, reflecting the value we place on attracting and retaining top talent.
">About the Role:
">As a Lead Customer Success Manager at BayOne Solutions, you will play a critical role in driving customer satisfaction and retention. Your primary responsibility will be to manage customer escalations and prioritize responses effectively.
">You will have experience managing day-to-day operations, shift management, work prioritizations, and capacity planning. This will also involve being the Single Point of Contact (SPOC) for customers, managing BayOne's relationship and work delivery.
">Key Responsibilities include:
">- ">
Escalation Management: Manage customer escalations and priority responses
">Day-to-Day Operations: Experience in managing day-to-day operations, shift management, work prioritizations, and capacity planning
">SPOC: Be the Single Point of Contact (SPOC) for customers, managing BayOne's relationship and work delivery
">Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success
">Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use hardware solutions
">Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth
">Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients
">Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities
">Problem Resolution: Address and resolve any technical or operational issues that clients may encounter
">Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement
">
Qualifications:
">To succeed in this role, you should have:
">- ">
A Bachelor's degree in Engineering, Computer Science, or a related field
">At least 10 years of experience in customer success, account management, or a related field
">Excellent communication and interpersonal skills
">Strong organizational skills and attention to detail
">The ability to solve complex problems
">
What We Offer:
">BayOne Solutions offers a competitive salary and benefits package, including an estimated annual salary of Rs. 12-15 Lac, making it an attractive opportunity for experienced professionals looking to grow their careers.
">This is a fantastic chance to join a dynamic team and contribute to our ongoing success. If you're passionate about delivering exceptional customer experiences and driving business growth, apply now
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