Customer Success Manager
1 week ago
We are seeking a skilled Customer Success Manager to join our team at Infinite Uptime. This is an exciting opportunity for an experienced professional to take on the role of building strong relationships with customers, ensuring their success with our solutions.
The ideal candidate will have 5+ years of experience in customer success or account management and possess excellent interpersonal and communication skills. They should be able to understand and articulate technical concepts clearly and concisely, as well as drive customer satisfaction, retention, and expansion.
A competitive salary of $120,000-$150,000 per annum is offered, along with additional benefits such as travel opportunities and professional development support.
Benefits include:
- Comprehensive health insurance
- 401(k) retirement plan
- Flexible work arrangements
Additional responsibilities include conducting onboarding and training sessions, collaborating with the sales team to identify upsell and cross-sell opportunities, and making specific reports to various stakeholders in an account.
This role requires a Bachelor's degree in Engineering and an MBA from a Tier 1 college (preferred). Candidates must also have a good knowledge of Condition-based Monitoring of Rotating equipment and be ready to travel.
The estimated annual salary for this position ranges from $120,000 to $150,000 based on location and experience.
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