Senior Service Delivery Manager

2 days ago


Pune, Maharashtra, India Vodafone Full time
About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across multiple countries. With 7 locations worldwide, including India, we operate as a Centre of Excellence for Intelligent Solutions, focusing on adding value and delivering business outcomes for Vodafone.

About the Role

We are seeking a Senior Service Delivery Manager to join our team in Pune. As a key member of our organization, you will be responsible for leading the Transformation program and developing a Service level test Strategy for Fusion C/Cable business.

Key Responsibilities:
  • Develop and implement Service level test strategy for Fusion C/Cable business
  • Lead the Transformation program
  • Manage and monitor teams resolving customer problems
  • Develop service delivery organization within service line
  • Obtain management support for time, resources, and budget required for Service level test strategy
  • Ensure all test artefacts are approved and met on time
Benefits

We celebrate differences and welcome diverse people and insights. As an equal opportunity employer, we do not discriminate based on age, colour, gender, national origin, race, religion, sexual orientation, or other applicable legally protected characteristics.

What We Offer

We offer a competitive salary range of ₹25-40 lakhs per annum, making us one of the top payers in the industry. Our employees have helped us get certified as a Great Place to Work in India for four years running. We also offer a range of benefits, including career growth opportunities, a supportive work environment, and a chance to work with a global organization like Vodafone.



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