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Cybersecurity Service Delivery Manager
1 month ago
About VikingCloud India
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions - faster.
With over 6+ billion online events continuously monitored and analyzed every day, we empower 4+ million customers with the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business.
This position plays a vital role in ensuring Business Uninterrupted for our clients. As Senior Manager Professional Services, you will oversee multiple teams within our service delivery unit, ensuring exceptional customer experience, project execution, and team development.
Responsibilities:
- Lead and manage service delivery teams, ensuring projects align with business objectives.
- Oversee client assessments, quality assurance, and ensure timely project completion.
- Provide technical guidance and mentorship to team members.
- Engage directly with clients to scope projects and conduct debriefs.
- Collaborate with Sales and Pre-Sales teams to deliver customer solutions.
- Develop and manage team performance metrics and professional growth plans.
- Ensure alignment with compliance standards and internal methodologies.
- Contribute to corporate blogs, webinars, and security conferences.
Qualifications:
- Has experience managing and performing numerous customer assessments.
- 7+ years of experience in cybersecurity and professional services.
- Proven leadership experience in managing service delivery teams.
- Proficient in penetration testing tools such as Kali Linux, Metasploit, and Burp Suite.
- Strong expertise in network protocols, vulnerability management, and incident response.
- Experience working in dynamic environments and managing multiple projects.
- Demonstrated experience with client engagement, project scoping, and delivery.
- Can mentor team members technically and from a career perspective.
- Proficient in any of the following scripting languages: BASH, Python, Perl & Ruby.
- Proficient in OWASP Top 10, SANS 25, and many similar vulnerability types.
- A strong understanding of network protocols and troubleshooting.
- Hacker Mindset is a must.
Estimated Salary: ₹1,500,000 - ₹2,000,000 per annum, depending on qualifications and experience.
