IT Service Delivery Manager

1 week ago


Pune, Maharashtra, India Growel Softech Pvt. Ltd. Full time

Job Title: IT Service Delivery Manager

Location: Pune, India

Salary Estimate: ₹1,200,000 - ₹1,800,000 per annum

About the Role:

The IT Service Delivery Manager will be responsible for ensuring that our services run according to the defined service level agreement. This includes monitoring the service, performing updates when available, and responding to customer queries and requests.

Key Responsibilities:

• Monitor the service to ensure availability and usability by customers

• Perform updates of the service with minimal disruptions

• Respond to customer queries about the service and its usage

• On-board new projects to the service

• Support the annual renewal of licenses

Requirements:

This role requires strong expertise in Python and C++, experience in using Coverity or similar static analysis tools, and knowledge of Continuous Integration and DevOps environment.



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