Senior IT Service Delivery Manager
1 day ago
Tata Consultancy Services is currently looking for a highly skilled SCCM Administrator to join their team.
About the RoleThis exciting opportunity will see you working as an End User Computing Infrastructure Specialist, leading the technical team and ensuring the quality of its deliverables per ITIL. You will be responsible for managing End User Computing issues and complaints received from business users, as well as partnering with internal and external stakeholders to ensure seamless service delivery.
Key Responsibilities:
- Leading the technical team and overseeing the quality of its deliverables
- Escalating End User Computing issues and complaints received from business users
- Partnering with internal and external stakeholders to ensure smooth service delivery
- Effort analysis, work allocation, resource planning, and optimization
- Preparing daily/weekly/monthly reports (internal and to client)
Requirements:
- Bachelor's degree in Computer Science or related field
- 3-10 years of experience in End User Computing/Desktop Support (Windows & MAC) SCCM
- Hands-on experience with Windows Server Environment, Powershell scripting, WDS, PXE, Intune, EMA, MDM, and vulnerability management
- Good understanding of ITSM process and ITIL framework
- Strong leadership and motivational skills
The ideal candidate will have excellent problem-solving skills, be proactive, and possess strong follow-up practices to ensure overall compliance. They will also be able to prepare detailed reports and communicate effectively with both technical and non-technical stakeholders.
Salary: ₹1200000 - 1500000 per annum
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