Service Delivery Manager
4 weeks ago
Service Delivery Manager
As a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our clients. This role requires a strong understanding of IT service management and the ability to lead multiple teams to achieve customer success.
Key Responsibilities:
- Develop and implement service delivery plans that meet customer needs and expectations.
- Lead multiple teams to deliver services in line with contractual obligations.
- Monitor and maintain compliance to processes and industry standards.
- Participate in internal and external audits and present information on quality and process adherence.
- Work with project managers to ensure delivery and support client engagement.
Requirements:
- Over 6 years of service delivery experience in an IT operations environment.
- Strong understanding of ITIL and service management principles.
- Ability to lead multiple teams and drive customer success.
- Excellent communication and problem-solving skills.
About Fujitsu:
Fujitsu is a leading provider of IT services and solutions. We are committed to delivering exceptional customer experiences and driving business success for our clients.
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