Service Delivery Manager

2 weeks ago


Pune, Maharashtra, India Fujitsu Full time

Service Delivery Manager

As a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our clients. This role requires a strong understanding of IT service management and the ability to lead multiple teams to achieve customer success.

Key Responsibilities:

  • Develop and implement service delivery plans that meet customer needs and expectations.
  • Lead multiple teams to deliver services in line with contractual obligations.
  • Monitor and maintain compliance to processes and industry standards.
  • Participate in internal and external audits and present information on quality and process adherence.
  • Work with project managers to ensure delivery and support client engagement.

Requirements:
  • Over 6 years of service delivery experience in an IT operations environment.
  • Strong understanding of ITIL and service management principles.
  • Ability to lead multiple teams and drive customer success.
  • Excellent communication and problem-solving skills.

About Fujitsu:

Fujitsu is a leading provider of IT services and solutions. We are committed to delivering exceptional customer experiences and driving business success for our clients.

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