Service Delivery Manager

1 week ago


Pune, Maharashtra, India Arch Staffing Solutions LLP Full time
Service Delivery Overview

Arch Staffing Solutions LLP is seeking a skilled Service Delivery Manager to oversee the repair and maintenance of our clients' equipment. The ideal candidate will have a strong background in technical service and be proficient in coordinating with cross-functional teams to ensure timely and efficient delivery of services.

Key Responsibilities:
  • Coordinate with internal stakeholders to resolve customer complaints and determine the cause of equipment failure.
  • Develop and implement effective repair strategies to minimize downtime and maximize customer satisfaction.
  • Collaborate with suppliers to source replacement parts and ensure timely delivery.
  • Prepare and submit reports to management detailing service activity, customer feedback, and areas for improvement.

Requirements:
  • Minimum 3+ years of experience in a technical service role.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in SAP-CS system.

What We Offer:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and growing company.


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