IT Service Delivery Manager

4 days ago


Pune, Maharashtra, India Northern Trust Corporation Full time

About Northern Trust:

Northern Trust is a leading financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

We are committed to delivering exceptional service and expertise to our clients, and we are seeking a highly skilled IT Service Delivery Manager to join our team.

Key Responsibilities:

  • Ensure the delivery of high-quality services to end users, with a focus on performance, alerting, and observability of critical enterprise applications and infrastructure.
  • Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
  • Champion Service and Support in Operational projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed.
  • Be accountable for the quality of the end-to-end service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.

Requirements:

  • 12+ years of strong experience in Infrastructure Operations, especially in a highly regulated manufacturing and automation environments.
  • Strong experience with Dynatrace, SolarWinds, Catchpoint, AppDynamics, NewRelic, Azure Monitor and Logging, Elastic, Datadog, and proven experience of managing in highly regulated environments required.
  • Deep experience of ITIL disciplines, Capacity Management, Reporting, and Infrastructure Monitoring.
  • Experience of managing service contracts, from a service and financial perspective.
  • Experience in Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines.

Working with Us:

Northern Trust is a company committed to assisting the communities we serve. We offer a flexible and collaborative work culture, and our senior leaders are accessible. We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies. Build your career with us and apply today.



  • Pune, Maharashtra, India Capgemini Engineering Full time

    Service Delivery ManagerAs a Service Delivery Manager at Capgemini Engineering, you will be responsible for overseeing the delivery of services to ensure they meet the agreed-upon standards and timelines. Your goal will be to ensure that the service delivery processes are efficient, effective, and aligned with industry best practices.Key...


  • Pune, Maharashtra, India Vodafone Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team at Vodafone. As a Service Delivery Manager, you will be responsible for ensuring the delivery of high-quality services to our customers.Key Responsibilities:Develop and implement service design strategies to meet customer needsDefine and...


  • Pune, Maharashtra, India D2N Solutions Full time

    Location : PuneJob Description : Service Delivery Manager with a 20+ years of experience in tier 1 and 2 services companies with good banking domain experience, will own the overall responsibility for all aspects of Service Delivery for accounts assigned to you. Your overall responsibilities will include the following :- Responsible managing delivery of 200+...


  • Pune, Maharashtra, India Capgemini Engineering Full time

    Service Delivery ManagerAs a Service Delivery Manager at Capgemini Engineering, you will be responsible for overseeing the delivery of services to ensure they meet the agreed-upon standards and timelines. Your goal will be to ensure that the service delivery processes are efficient, effective, and aligned with industry best practices.Key...


  • Pune, Maharashtra, India Fujitsu Full time

    Service Delivery ManagerAs a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our customers. This role requires a strong understanding of IT service management and a proven track record of delivering high-quality services.Key Responsibilities:Develop and implement service delivery plans that meet...


  • Pune, Maharashtra, India Fujitsu Full time

    Job DescriptionJob Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team at Fujitsu. As a Service Delivery Manager, you will be responsible for ensuring the seamless delivery of services to our customers, while also driving business growth and profitability.Key Responsibilities:Develop and...


  • Pune, Maharashtra, India Fujitsu Full time

    Job SummaryAs a Service Delivery Manager at Fujitsu, you will be responsible for ensuring the seamless delivery of services to our clients. This role requires a strong understanding of IT service management principles and the ability to lead multiple teams to achieve customer success.Key ResponsibilitiesDevelop and implement service delivery plans that meet...


  • Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

    Service Delivery ManagerAt MASTER MIND CONSULTANCY, we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for leading the delivery of high-quality services to our clients.Key Responsibilities:Develop and implement strategies to improve service delivery and qualityLead...


  • Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

    Service Delivery ManagerAt MASTER MIND CONSULTANCY, we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Develop and implement strategies to improve service delivery and qualityLead...


  • Pune, Maharashtra, India Northern Trust Corporation Full time

    About Northern TrustNorthern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.Job SummaryWe are seeking an experienced IT Service Delivery Manager to...


  • Pune, Maharashtra, India Vodafone Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team at Vodafone. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality services to our customers.Key Responsibilities:Develop and implement service design strategies to improve customer...


  • Pune, Maharashtra, India BHTC Full time

    IT Service Delivery ManagerAt BHTC, we are seeking an experienced IT Service Delivery Manager to lead our IT service delivery in the respective service area. The successful candidate will be responsible for ensuring that the business strategy is supported through the combination of technology, applications, and solutions provided by the Corporate IT team and...


  • Pune, Maharashtra, India Servion Global Solutions Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly experienced Service Delivery Manager to lead our Cisco Contact Center Operations team. The successful candidate will have a strong background in managing support teams and experience with Cisco UCCE and outbound dialer systems.Key Responsibilities:Manage a team of support engineers to...


  • Pune, Maharashtra, India Servion Global Solutions Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly experienced Service Delivery Manager to lead our Cisco Contact Center Operations team for a Banking customer. The successful candidate will have a strong background in managing support teams with Cisco UCCE and outbound dialer systems.Key Responsibilities:Manage Cisco Contact Center...


  • Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

    Service Delivery ExcellenceAs a key member of our team at MASTER MIND CONSULTANCY, you will be responsible for driving operational excellence and continuous improvement in our service delivery processes. Your expertise will help us refine our service levels, key management metrics, and goals, ensuring we meet and exceed customer expectations.Leadership and...


  • Pune, Maharashtra, India Capgemini Engineering Full time

    Job Title: Service Delivery Manager – MESThe Service Delivery Manager – MES is responsible for overseeing the implementation, support, and continuous improvement of Manufacturing Execution Systems (MES) within client organizations.Main Responsibilities:Oversee the end-to-end delivery of MES projects, including planning, execution, and post-implementation...


  • Pune, Maharashtra, India Lenovo Full time

    Job Title: Senior Service Delivery ManagerJob Summary:We are seeking a highly skilled Senior Service Delivery Manager to join our Lenovo Services team. The successful candidate will be responsible for delivering exceptional service to our commercial customers, driving response and resolution to incidents, and managing field service partners in the assigned...


  • Pune, Maharashtra, India Capgemini Engineering Full time

    About the JobWe are seeking a highly skilled MES Service Delivery Manager to join our team at Capgemini Engineering. As a key member of our organization, you will be responsible for overseeing the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.Key ResponsibilitiesDevelop and implement...


  • Pune, Maharashtra, India Capgemini Engineering Full time

    About the JobWe are seeking a highly skilled MES Service Delivery Manager to oversee the end-to-end MES service delivery lifecycle, ensuring seamless planning, implementation, operation, and continuous improvement.Key Responsibilities:Develop and implement service delivery strategies and processes aligned with business objectives and regulatory...


  • Pune, Maharashtra, India BHTC Full time

    IT Service Lead (m/f) Service ManagementAbout the Role:We are seeking an experienced IT Service Lead to join our team at BHTC. As an IT Service Lead, you will be responsible for the complete IT service delivery in the respective service area.Key Responsibilities:Ensure that the business strategy is supported through the combination of technology,...