IT Service Delivery Manager
4 days ago
About Northern Trust:
Northern Trust is a leading financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.
We are committed to delivering exceptional service and expertise to our clients, and we are seeking a highly skilled IT Service Delivery Manager to join our team.
Key Responsibilities:
- Ensure the delivery of high-quality services to end users, with a focus on performance, alerting, and observability of critical enterprise applications and infrastructure.
- Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
- Champion Service and Support in Operational projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed.
- Be accountable for the quality of the end-to-end service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
Requirements:
- 12+ years of strong experience in Infrastructure Operations, especially in a highly regulated manufacturing and automation environments.
- Strong experience with Dynatrace, SolarWinds, Catchpoint, AppDynamics, NewRelic, Azure Monitor and Logging, Elastic, Datadog, and proven experience of managing in highly regulated environments required.
- Deep experience of ITIL disciplines, Capacity Management, Reporting, and Infrastructure Monitoring.
- Experience of managing service contracts, from a service and financial perspective.
- Experience in Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines.
Working with Us:
Northern Trust is a company committed to assisting the communities we serve. We offer a flexible and collaborative work culture, and our senior leaders are accessible. We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies. Build your career with us and apply today.
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